Technical Support Agent - Telenetwork
August 2018 - February 2019
Provided customer support and resolved technical issues via phone and chat. Utilized company tools and procedures to identify, troubleshoot, and resolve problems.
Website Administrator - BYOND Software
September 2015 - Present
Administrator for www.byond.com, an open source game development platform. Assist developers with learning, coding techniques, and game development.
After several years of my assistance, the CEO reached out to me and offered me a voluntary administration position. Contributing to the open source community is rewarding and provides the opportunity for continued education.
May 2013 - Present
Worked on team and solo projects, building websites and video games. Provided graphical assets, character sprites, and icons. Produced music tracks and provided vocal recordings for characters.
Pizza Chef - Papa John's
May 2016 - September 2016
Took orders, prepared pizzas, and operated pizza oven. Performed technical support on computer ordering system when needed.
Server and Host - Oakridge Smokehouse Restaurant
March 2014 - August 2014
Waited on guests, took orders, provided customer service, cleaned tables, and worked on a team. The time spent there was instrumental in building my understanding of the value of a job.
IT Assistant - Schulenburg ISD
August 2014 - May 2016
Fixed printers, installed operating systems on new terminals, performed routine updates, and made cables from spools.